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Privacy Policy

Last Updated: 18 Nov 2024

Summary (provided by Fyrma AI)

​We collect some personal information, like your name and email, to provide and improve our services. This information is stored securely in the U.S. on AWS and Azure servers, and we use encryption to protect it. We use your data to enhance our AI assistant's performance for you, and we only share it with necessary service providers, such as Twilio for sending emails and Sentry for error tracking and performance monitoring, or if legally required. You have control over your data, meaning you can access, change, or delete it if needed. Our services may link to other websites, so it's important to review their privacy policies. Any changes to how we handle your data will be communicated to you.

Introduction
 
At Fyrma Inc. ("Fyrma," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant services ("Services") through our browser extension, desktop app, Slack bot, and other integrated tools. By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

1. Information We Collect
We collect various types of information to provide and improve our Services:
a. Information You Provide to Us

  • Account Information: When you sign up for an account or use our Services, we may collect personal information such as your name, email address, company information, and other relevant details. User account data is stored on AWS and Azure servers in the United States. Fyrma does not use any external authentication services; we rely on our own implementation on AWS.

  • Content and Data: We collect and index data from the applications you integrate with our Services (e.g., Google Workspace, Confluence, Notion, etc.) to build a comprehensive knowledge database. This may include emails, documents, company policies, and other relevant content. All data remains exclusively on Fyrma’s secure servers and is not shared externally for processing or model training.

b. Information Collected Automatically

  • Usage Data: We collect information about your interactions with our Services, such as the features you use, the content you access, and the queries you submit to our AI assistant.

  • Device Information: We may collect information about the device you use to access our Services, including your device type, operating system, browser type, IP address, and other diagnostic data.

c. Information from Third-Party Sources

  • Integrations: If you choose to integrate our Services with third-party applications (e.g., Google Workspace), we may receive information from those applications to facilitate the functionality of our Services.

  • No generalized AI and/or ML models training: We don’t use the data of these third-party services such as data from Google Workspace and its APIs to develop, improve, or train non-personalized AI and/or ML models.

 
2. Data Storage Location and Processing

  • Data Storage: Your data is stored in AWS and Azure data centers located in the United States. Fyrma employs encryption and other security measures as described in the "Data Security" section to ensure the safety and privacy of your information.

  • Data Processing and Storage Compliance: As a US-based company, Fyrma’s data processing practices comply with the EU-US Data Privacy Framework (EU-US DPF), meeting relevant requirements for data transfers and protection.

 
3. How We Use Your Information
We use the information we collect for various purposes, including:
 

  • Providing and Improving Our Services: To operate, maintain, and enhance our Services, including personalizing your experience and ensuring seamless integration with the applications you use.

  • AI Functionality: To enable our AI assistant to access and analyze the knowledge base created from the data you provide, ensuring accurate and context-aware responses.

  • User Account Data: To facilitate the functionality of our Services, we process and store your account information exclusively on Fyrma’s servers. Fyrma does not rely on third-party services for authentication or personal data processing.

  • Communication: To communicate with you regarding updates, security alerts, technical issues, or any other information related to your use of our Services.

  • Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes, and to enforce our agreements.

 

4. How We Share Your Information
We may share your information in the following circumstances:
 

  • Service Providers: We use third-party service providers to help us provide our Services. Specifically, we use Twilio to send transactional and marketing emails. For these purposes, we may share your name, email address, and other communication-relevant data with Twilio, depending on the use case. Twilio handles this data solely to deliver emails on our behalf and is not permitted to use it for any other purpose.

  • No Third-Party Data Sharing: Fyrma does not share personal data with other third parties, except as required by law or in response to valid requests by public authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

  • Inquiries Related to Personal Data: When users submit questions involving personal data, these inquiries are processed solely on our servers without any data being shared with external providers or third-party models.- User Inqu

 
5. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

  • Data Protection Measures: Fyrma uses encryption on all servers, along with end-to-end encryption during data transmission (TLS). Our data processing adheres to OWASP Top Ten principles, and we conduct regular security reviews and employ firewalls to prevent data misuse.

  • Data Security with Third-Party Providers: Our third-party service providers, such as Twilio and Sentry, are required to adhere to stringent security measures to protect any shared information. Twilio and Sentry follow industry standards for data security, and all data transmissions are encrypted during transfer to safeguard your information.

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6. Data Retention

We will retain your information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
 

7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
 

  • Access and Correction: You may request access to or correction of your personal information.

  • Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations.

  • Opt-Out: You may opt-out of receiving marketing communications from us.- Opt-Out:

 
To exercise these rights, please contact us at the information provided below.


8. Third-Party Links and Services
Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

 

In addition, we use certain third-party services to support our platform functionality. This includes Twilio, which we use to manage and send transactional and marketing emails, and Sentry, which we use for error tracking and performance monitoring. Twilio and Sentry may process your name, email address, and other communication-relevant or diagnostic data to help us provide and maintain our Services. Twilio and Sentry process this data solely on our behalf and follow strict confidentiality and security measures to protect your information. For more information on these services, please refer to the Twilio Privacy Policy and Sentry Privacy Policy.


9. Children's Privacy
Our Services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.


10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website, sending an email, or through a notification within our service, and updating the "Last Updated" date. Your continued use of the Services after any changes signifies your acceptance of the updated Privacy Policy.


11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

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